== RESEARCHERS (room 10) == Mark Burgess [R] Olivier Festor [R] Gregorio Martinez Perez [R] Danny Raz [R] Rolf Stadler [R] Burkhard Stiller [R] == Questions == [R1] What have been the most important past achievements in network and service management research? [R2] What are the (network and service management) research topics that most Ph.D. students focus on today? [R3] Is management of networks similar to the management of services / systems / applications? If not, what makes these things fundamentally different? [R4] Is research needed to introduce metrics that can quantify the effectiveness of network and service management processes? [R5] How can we improve the way we do research in the network and service management area? Do we need more collaboration and interaction of people? Do we need to improve the education to better prepare students for research in this area? [R6] Should we research problems instead of engineering solutions? [R7] Is research of the type "how to apply technology X to management" still relevant? Do we need to agree on evaluation criteria to deal with this type of "soft" research? [R8] Is monitoring still a research area? What are the unsolved questions? [R9] What are the three fundamental research questions to be addressed during the next five years? And what are the three "soft" research questions (easy to get funding, low-risk of failure type of research, easy to recruit the right people) that we will see addressed during the next five years?