== OPERATORS (room 11) ==

Prosper Chemouil [O]
James Won-Ki Hong [R]
Simon Leinen [O]
Jean Theunissen [O]
Jae-Hyoung Yoo [O]
Aiko Pras [R]

== Questions ==

[O1] Is there a future for general purpose management platforms, like
     OpenView, or will operators primarily rely on home-baked scripts?
     If the later, are there any reusable building blocks missing that
     can reduce the costs of the in-house development of management
     systems?

[O2] What are the major differences between network management and
     service management? Are there other different types of
     management?

[O3] It is more than 20 years ago that FCAPS have been defined as the
     five main management areas. Does this still hold, are some areas
     outdated or do we need to add others?

[O4] How much research is needed on (a) the integration of network and
     service management with business processes and goals and (b) the
     costs / benefit analysis of network and service management? And
     who is qualified to do this kind of research?

[O5] How much is network/service management a factor of competition
     between operators? Is knowledge about how you run a network or
     provide a service a business secret? Do you expect to change this
     over the next five years?

[O6] Is research needed to improve the human interface of management
     systems (e.g., visualization techniques)?

[O7] How can the research community evaluate whether novel ideas and
     approaches work in practice?

[O8] How do you monitor research and capitalize research results?

[O9] Where does management start and end? Should we even consider to
     manage customer devices (terminals)?

[O10] From an OPEX perspective, what are the three most important
      research questions to be addressed in the next five years?