Position Statement Operations and Management of 4G Networks and Services James Won-Ki Hong, Dept. of CSE, POSTECH, jwkhong@postech.ac.kr Driven by the need to support a variety of mobile, personalized, context-rich multimedia services and applications, the fourth generation (4G) mobile communication systems have been under development by researchers and vendors around the world. 4G systems are expected to be deployed and operational within the next several years. With the advances in networking, multiplexing, scheduling and physical layer technologies, 4G systems are also expected to provide higher bandwidth to more users and thus provide more cost-effective services than currently existing systems. The 4G networks are expected to co-exist and inter-work with existing 2G and 3G mobile communication systems as well as satellite, wireless LAN (WLAN), and IEEE 802.16e (WiMAX and WiBro) networks, all interconnected through the service provider IP backbone networks and the Internet. Effective, secure and efficient operations and management of the envisioned 4G network environment is a huge challenge. Traditional network operations and management methods and protocols such as CMIP, TMN, SNMP, WBEM themselves are not going to be sufficient enough to support such complex communication and service environment. New, intelligent, and self managing operations and management architectures and methods are needed to meet the challenges. In the 4G network environment, the traditional challenges related to FCAPS (fault, configuration, accounting, performance, and security management) still exist. New challenges related to FCAPS and new functional areas such as mobility management, customer management and terminal management exist. More research needs to be carried out on the following new challenges: o Fault Management - automatic, end-to-end fault detection, location and analysis o Configuration Management - dynamic device configuration/re-configuration, network discovery & selection, and resource provisioning & management o Accounting Management - authentication, authorization and accounting (AAA), usage-based, content based charging & billing management, and session management o Performance Management - end-to-end QoS monitoring and management, SLA o Security Management - information security and network security o Mobility Management - domestic & global roaming, horizontal & vertical handoff management o Customer Management - customer subscription management and profile management o Terminal Management - autonomic (i.e., self-x) terminal management, location management and terminal trace management